Chargeback

When a payment undergoes a chargeback, some information is returned:

The chargeback field can have in the status attribute:

REQUESTED, IN_DISPUTE, DISPUTE_LOST, REVERSED, and DONE

The chargeback field can have in the reason attribute:

ABSENCE_OF_PRINT - Absence of printout
ABSENT_CARD_FRAUD - Fraud in a card-not-present environment
CARD_ACTIVATED_PHONE_TRANSACTION - Card-activated telephone transaction
CARD_FRAUD - Fraud in a card-present environment
CARD_RECOVERY_BULLETIN - Card negation bulletin
COMMERCIAL_DISAGREEMENT - Commercial disagreement
COPY_NOT_RECEIVED - Copy not fulfilled
CREDIT_OR_DEBIT_PRESENTATION_ERROR - Credit / debit presentation error
DIFFERENT_PAY_METHOD - Payment by other means
FRAUD - Unauthorized by the cardholder
INCORRECT_TRANSACTION_VALUE - The transaction value is different
INVALID_CURRENCY - Invalid currency
INVALID_DATA - Invalid data
LATE_PRESENTATION - Late presentation
LOCAL_REGULATORY_OR_LEGAL_DISPUTE - Local regulatory/legal dispute
MULTIPLE_ROCS - Multiple ROCs
ORIGINAL_CREDIT_TRANSACTION_NOT_ACCEPTED - Original credit transaction not accepted
OTHER_ABSENT_CARD_FRAUD - Other frauds - Absent card
PROCESS_ERROR - Processing error
RECEIVED_COPY_ILLEGIBLE_OR_INCOMPLETE - Received copy illegible/incomplete
RECURRENCE_CANCELED - Recurrence canceled
REQUIRED_AUTHORIZATION_NOT_GRANTED - Required authorization not obtained
RIGHT_OF_FULL_RECOURSE_FOR_FRAUD - Right of full recourse for fraud
SALE_CANCELED - Merchandise / services canceled
SERVICE_DISAGREEMENT_OR_DEFECTIVE_PRODUCT - Defective merchandise / service or disagreement
SERVICE_NOT_RECEIVED - Merchandise / services not received
SPLIT_SALE - Sale splitting
TRANSFERS_OF_DIVERSE_RESPONSIBILITIES - Transfers of diverse responsibilities
UNQUALIFIED_CAR_RENTAL_DEBIT - Unqualified car rental debit
USA_CARDHOLDER_DISPUTE - Cardholder dispute (USA)
VISA_FRAUD_MONITORING_PROGRAM - Visa Fraud Monitoring Program
WARNING_BULLETIN_FILE - Warning Bulletin File

To learn more about Chargeback, click here.