Chargeback

When a payment undergoes a chargeback, some information is returned:

The chargeback field can have in the status attribute:

• REQUESTED, IN_DISPUTE, DISPUTE_LOST, REVERSED, and DONE

The chargeback field can have in the reason attribute:

• ABSENCE_OF_PRINT - Absence of printout
• ABSENT_CARD_FRAUD - Fraud in a card-not-present environment
• CARD_ACTIVATED_PHONE_TRANSACTION - Card-activated telephone transaction
• CARD_FRAUD - Fraud in a card-present environment
• CARD_RECOVERY_BULLETIN - Card negation bulletin
• COMMERCIAL_DISAGREEMENT - Commercial disagreement
• COPY_NOT_RECEIVED - Copy not fulfilled
• CREDIT_OR_DEBIT_PRESENTATION_ERROR - Credit / debit presentation error
• DIFFERENT_PAY_METHOD - Payment by other means
• FRAUD - Unauthorized by the cardholder
• INCORRECT_TRANSACTION_VALUE - The transaction value is different
• INVALID_CURRENCY - Invalid currency
• INVALID_DATA - Invalid data
• LATE_PRESENTATION - Late presentation
• LOCAL_REGULATORY_OR_LEGAL_DISPUTE - Local regulatory/legal dispute
• MULTIPLE_ROCS - Multiple ROCs
• ORIGINAL_CREDIT_TRANSACTION_NOT_ACCEPTED - Original credit transaction not accepted
• OTHER_ABSENT_CARD_FRAUD - Other frauds - Absent card
• PROCESS_ERROR - Processing error
• RECEIVED_COPY_ILLEGIBLE_OR_INCOMPLETE - Received copy illegible/incomplete
• RECURRENCE_CANCELED - Recurrence canceled
• REQUIRED_AUTHORIZATION_NOT_GRANTED - Required authorization not obtained
• RIGHT_OF_FULL_RECOURSE_FOR_FRAUD - Right of full recourse for fraud
• SALE_CANCELED - Merchandise / services canceled
• SERVICE_DISAGREEMENT_OR_DEFECTIVE_PRODUCT - Defective merchandise / service or disagreement
• SERVICE_NOT_RECEIVED - Merchandise / services not received
• SPLIT_SALE - Sale splitting
• TRANSFERS_OF_DIVERSE_RESPONSIBILITIES - Transfers of diverse responsibilities
• UNQUALIFIED_CAR_RENTAL_DEBIT - Unqualified car rental debit
• USA_CARDHOLDER_DISPUTE - Cardholder dispute (USA)
• VISA_FRAUD_MONITORING_PROGRAM - Visa Fraud Monitoring Program
• WARNING_BULLETIN_FILE - Warning Bulletin File

To learn more about Chargeback, click here.